Cancellation policy
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these types of purchases. If you have any questions or need assistance, please contact us at support@novairhealth.com
Subscriptions
When you purchase a subscription, you will receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not want to renew a subscription, you can cancel it at any time.
How to Cancel or Change Your Subscription: You can cancel or change your subscription at any time. Your order confirmation emails include links to manage your order directly. If you need help managing your subscription, contact us at support@novairhealth.com
See our returns policy for more details on returns and refunds.
Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
Canceling Pre-Orders: You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund.
For assistance with pre-order cancellations or questions, contact us at support@novairhealth.com
See our returns policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
If you have questions about your try before you buy order, contact us at support@novairhealth.com
See our returns policy for more details on returns and refunds.